1. Install the Heavyocity Portal
If you have not done so already, download and install the Heavyocity Portal, which provides instant access to your products and updates. Select your Operating System below to download and install:
2. Download your plug-in
Open the Heavyocity Portal. You will be prompted to log in with your username and password from heavyocity.com.*
Once you've logged in to the Portal, click 'My Products', and you will find your product(s) under the 'Not Installed' tab.**
Click the 'Install' button. Once the download is complete, the installer will automatically launch. Follow the instructions to install the plug-in on your machine.
If you encounter any issues in this process, please use the 'Report an Issue' feature under the Help menu to contact Heavyocity support.
* If you've purchased your product from outside of heavyocity.com (i.e. from a retailer), you will first need to create an account by clicking the 'Register' button in the upper right corner of the heavyocity.com homepage.
** If you've purchased from a retailer, click the 'Register Now' button at the bottom.
3. Activate your plug-in
Once the installation process is complete, you will be prompted to download the 'iLok License Manager', which is required to activate Heavyocity plug-ins. Click Yes to install the License Manager, or click No if you already have it on your system.
Open your DAW; it should scan your plug-ins folders, recognize your new Heavyocity plug-in, and prompt you to activate it via iLok. Here you will enter your serial number as your authorization code.
If you encounter any error messages in the process, please forward them to Heavyocity support so we can look into resolving it.