Downloading & Installing a Kontakt Library with the Heavyocity Portal

1. Install the Heavyocity Portal

If you have not done so already, download and install the Heavyocity Portal, which provides instant access to your products and updates. Select your Operating System below to download and install:

Portal Installers

2. Download your library

Open the Heavyocity Portal. You will be prompted to log in with your username and password from heavyocity.com.*

Once you've logged in to the Portal, click 'My Products', and you will find your product(s) under the 'Not Installed' tab.**

Click the 'Install' button and choose your desired location. Once the download is complete, your product will appear under the 'Installed' tab in the Heavyocity Portal.

If you encounter any issues in this process, please use the 'Report an Issue' feature under the Help menu to contact Heavyocity support.

* If you've purchased your product from outside of heavyocity.com (i.e. from a retailer), you will first need to create an account by clicking the 'Register' button in the upper right corner of the heavyocity.com homepage.

** If you've purchased from a retailer, click the 'Register Now' button at the bottom.

3. Activate your library

First, please ensure that you are running the latest version of Kontakt (or the free Kontakt Player). You can update to the latest version using Native Instrument's Native Access software. 

If you're not already running Native Access on your system, please download and install it from Native Instruments:

https://www.native-instruments.com/en/specials/native-access/

4. Launch Native Access

Follow the steps below to add the serial to native access and activate for use 

1. Start Native Access.
2. Open the Preferences and set the Download and Content location
3. In the bottom left, click Add Serial and enter your serial number:
   
4. Open the Kontakt tab and find your library. If the entry shows an Install button you can directly install it:
   1. (If you've already downloaded the product, click the three dots on the right side of the product, and click locate.)
      
5. If the entry shows an Add Product button instead, you have to download the library from the Heavyocity Portal first. After the download you can click the Add product button in Native Access and navigate to the library folder to select it.
   
   
6. After you have installed / located your library, you can find it in Kontakt's LIBRARY browser: