1. Install the Heavyocity Portal
If you have not done so already, download and install the Heavyocity Portal, which provides instant access to your products and updates. Select your Operating System below to download and install:
2. Download your library
Open the Heavyocity Portal. You will be prompted to log in with your username and password from heavyocity.com.*
Once you've logged in to the Portal, click 'My Products', and you will find your product(s) under the 'Not Installed' tab.**
Click the 'Install' button and choose your desired location. Once the download is complete, your product will appear under the 'Installed' tab in the Heavyocity Portal.
If you encounter any issues in this process, please use the 'Report an Issue' feature under the Help menu to contact Heavyocity support.
* If you've purchased your product from outside of heavyocity.com (i.e. from a retailer), you will first need to create an account by clicking the 'Register' button in the upper right corner of the heavyocity.com homepage.
** If you've purchased from a retailer, click the 'Register Now' button at the bottom.
3. Install your library
First, please ensure that you are running the latest version of Kontakt (or the free Kontakt Player). You can update to the latest version using Native Instrument's Native Access software.
If you're not already running Native Access on your system, please download and install it from Native Instruments:
https://www.native-instruments.com/en/specials/native-access/
To install your Kontakt library, open Native Access and press "Add a serial" in the upper left. Enter your serial number, press "Add Serial", then navigate to the directory where you've downloaded your product. Make sure you point it to the folder that is specific to the product you are trying to register (i.e. not its parent folder).
Once you've done so, the product should appear in "Installed products" in Native Access, and will also appear in the Library tab in Kontakt.
If you encounter any error messages in the process, please forward them to Heavyocity support so we can look into resolving it.