Troubleshooting

General Troubleshooting

• My products fail to activate
• How do I transfer my Kontakt libraries between computers?

Kontakt

• The graphics of my instrument are not showing properly in Kontakt
• My library keeps disappearing from Kontakt
• Kontakt says 'No library found' when I try to add my library

NOVO

• My presets take a long time to load

GRAVITY

• My riser presets are not making sound

DM-307

• How do I export Grid patterns into MIDI in my DAW?
• Whenever I load a DM-307 Multi, the top slot is greyed out / missing graphics

Legacy Content

• I downloaded a Legacy Content Upgrade product, but none of the presets are working
• Kontakt can't locate the samples for my Evolve Legacy Content Upgrade