First, check to see that you own the products needed to run the upgraded content (i.e. AEON for tonal content, DM-307 for rhythmic content). Next check to make sure you followed the installation instructions for your product (there is a direct link to the pdf in the confirmation e-mail that was sent to you). Specifically, make sure that you have performed the batch re-save as directed, and that you've chosen the proper 'Instruments' folder for the content. If you’ve done all of the above and are scratching your head, please contact support(at)heavyocity.com.
I downloaded a Legacy Content Upgrade product, but none of the presets are working
