Once a purchase is made from our store, a confirmation e-mail is sent from us to you with your order number. For most instruments, a second e-mail is then sent from Amazon SES servers containing the download links and installation instructions for the product you purchased. Some e-mail clients may flag these emails as SPAM (Gmail sometimes will filter our download emails to the PROMOTIONS inbox). Please be sure to check your SPAM and PROMOTIONS inboxes if you have not received your download links and instructions.
If you purchased one of our products from another website (e.g. Native Instruments), you should have received a registration code from them. You'll need to enter that code at the registration page in order to receive your download e-mail.
If you have not done so already, download and install the Heavyocity Portal, which provides instant access to your products and updates. Select your Operating System below to download and install:
Open the Heavyocity Portal. You will be prompted to log in with your username and password from heavyocity.com.*
Once you've logged in to the Portal, click 'My Products', and you will find your product(s) under the 'Not Installed' tab.**
Click the 'Install' button and choose your desired location. Once the download is complete, your product will appear under the 'Installed' tab in the Heavyocity Portal.
If you encounter any issues in this process, please use the 'Report an Issue' feature under the Help menu to contact Heavyocity support.
* If you've purchased your product from outside of heavyocity.com (i.e. from a retailer), you will first need to create an account by clicking the 'Register' button in the upper right corner of the heavyocity.com homepage.
** If you've purchased from a retailer, click the 'Register Now' button at the bottom.