Once a purchase is made from our store, a confirmation e-mail is sent from us to you with your order number. For most instruments, a second e-mail is then sent from Amazon SES servers containing the download links and installation instructions for the product you purchased. Some e-mail clients may flag these emails as SPAM (Gmail sometimes will filter our download emails to the PROMOTIONS inbox). Please be sure to check your SPAM and PROMOTIONS inboxes if you have not received your download links and instructions.
If you purchased one of our products from another website (e.g. Native Instruments), you should have received a registration code from them. You'll need to enter that code at the registration page in order to receive your download e-mail.